Australian Consulate-General
Bali and Nusa Tenggara Barat

Services for Australians

Services for Australians

Office Hours and Contact Details 

The Australian Consulate-General in Bali is open from 8:00am to 4:00pm, Monday to Friday.  

Australian Consulate-General address and Contact details

After hours emergency contact details

What We Can and Can Not Do 

Assisting Australians overseas within limits

Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local doctors and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advice. For a full list of what we can and cannot do for you please see the Consular Services Charter page.

Consular, Notarial and Passport Services

Applications for passports and for notarial services are by appointment only. Appointments can be made between the following times:

Monday 1.00pm - 4.00pm

Tuesday 8.30am - 12.00pm and 1.00pm – 4.00pm

Thursday 8.30am - 12.00pm and 1.00pm – 4.00pm

Friday 8.30am - 12.00pm

You can make an appointment online, or alternatively please contact (0361) 2000 100 and select the consular option or email

Clients who present at the Consulate-General to submit a passport application or for notarial services without an appointment will be asked to make an appointment and to then return at the appointed time.

Access to the Consulate-General for urgent consular matters and emergency passports is still permitted, pending availability of a consular officer.

All consular, notarial and passport fees can be paid in Indonesian rupiah (cash, credit card, debit card) or Australian dollars (credit card).

Frequent Traveller Passports

The Frequent Traveller Passport (FTP) will be discontinued from 1 December 2017.

The overall demand for FTPs has decreased as more countries are issuing electronic visas.

Please discuss options on replacement passports with your nearest diplomatic mission.

Important Passport Announcement - How to lodge your passport application 

All Australian citizens must lodge their passport application in person. Commencing 1 June 2015 overseas missions are no longer able to accept applications by mail or courier, nor applications lodged via another authorised person. This helps us to protect you, by protecting the security and integrity of your Australian passport and brings overseas missions into line with existing passport policies in Australia. Please contact us on the numbers listed above for further advice or to make an appointment to lodge your application. 

Please note that child applications should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment. 

Travel Advice

• Indonesia


All information regarding visas and migration in Indonesia can be found on the Indonesian Visa and Migration page (in English). This includes links to information about visa applications, and contacting the Australian Embassy in Jakarta

Services and Information 


  • For enquiries relating to Centrelink matters, please check the following website: